Hawaii County, HI
Home MenuInquiry and Complaint
Concern and Complaint Services
The County of Hawai'i accepts complaints on behalf of it's various departments and agencies.
For issues of a human resources nature, we encourage employees to exhaust all stated policy and procedure directives and attempt to resolve issues, where possible, through the department with the individuals involved. However, the department invites written complaints together with supporting documentation that involves alleged violations of the laws and rules administered by the department.
Complaint Services rely largely on the cooperation of both parties to dispute. Often, complaints are resolved through this process. Complaints may lead to audits, or research depending on the nature of the complaint.
Hawai'i Public Records Law
Your complaint will become part of the department's file concerning the business or person identified, and may assist the department in determining the need for further action in the public interest. Your written complaint may be public record and therefore subject to disclosure under Hawai'i Public Records Law.
Whistleblower
If we can, we will research your complaint without revealing your identity, although this is not always possible. If you have concerns about confidentiality, please feel free to discuss them with us.
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| State Of Hawai'i; Department of Human Services; Benefit, Employment & Support Service: | ||||
| Temporary Assistant for Needy Families (TANF), Supplemental Nutrition Assistant Program (SNAP), and Hawai'i Electronic Benefit Transfer Program (EBT) | Fraud Hotline related to TANF, SNAP, EBT, etc. | Phone: (808) 587-8444 | ||
| Website | Department of Human Services | |||
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| State Of Hawai'i; Department of Labor and Industrial Relations, Unemployment Insurance, Special Activities Unit: | ||||
| Unemployment Abuse/ Fraud | Call | (833) 901-2272 and (808) 762-5752 | ||
| Website | Department of Labor and Industrial Relations, Unemployment Insurance | |||
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Department of Public Works: |
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Pothole Repair, Debris-Culver/Drainage, Trash, Dead Animal Removal |
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Online Form |
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After hours - Call Hawai'i Police Dept. Non-Emergency Number |
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Phone: (808) 935-3311 |
| Report building code violations, culverts, drywell, grading, grubbing violations, tree trimming in County right of way, unsafe flora pose imminent danger, water spigots, or ADA compliance | Online Form | Information and Complaint Form | ||
| Procedure for Requesting New Curb Ramps or Modification to Existing Curb Ramps within County Streets | Online Form | Curb Ramp Request Form | ||
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Signal Lights |
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Online Form |
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Or Call During Hours 7:00a.m. - 3:30p.m. |
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Phone: (808) 961-8341 |
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After Hours - Call Hawai'i Police Dept. Non-Emergency Number |
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Phone: (808) 935-3311 |
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Street Lights |
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Online Form |
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Or Call During Hours: 7:00a.m. - 3:30p.m. |
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Phone: (808) 961-8341 |
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Sign Problems |
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County Roads |
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Online Form |
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Or Call During Hours 7:00a.m. - 3:30p.m. |
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Phone: (808) 961-8341 |
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State Roads |
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Call State Highways Division |
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Phone: (808) 933-8878 |
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Faded Markings |
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Online Form |
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Department of Parks and Recreation: |
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Unpleasant Situations Experienced, Hazards, Acts of Vandalism and other Accommodations Defects Found at Any Public Facilities |
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Call Main Administrative Office from 7:45a.m. - 4:30p.m., Monday to Friday |
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Phone: (808) 961-8311 |
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Department of Water Supply: |
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Water Emergencies - Broken Mains, Low Water Pressure, Leaks |
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Call 24 Hour Line |
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Phone: (808) 961-8790 |
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Department of Environmental Management: |
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Abandoned Vehicles |
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Call Hawai'i County Police Dept. Non-Emergency Number |
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Phone: (808) 935-3311 |
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Illegal Solid Waste Dumping |
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Call State Department of Attorney General, Investigation Office |
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Phone: (808) 856-1240 |
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Call State Department of Health, Solid and Hazardous Waste Branch |
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Phone: (808) 586-4226 or (808) 974-4000 ext. 64226 |
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Call State District Health Office |
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Phone: (808) 933-0401 |
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Call Hawai'i County Police Dept. Non-Emergency Number |
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Phone: (808) 935-3311 |
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Wastewater, Clean Air, Drinking Water, Clean Water |
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Call State District Health Office in Hilo |
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Phone: (808) 974-6006 |
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Call State District Health Office in Kona |
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Phone: (808) 322-4880 |
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County Clerk Office: |
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Damage To or For Loss or Destruction of Property or For Personal Injury |
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Online Form |
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Mass Transit: |
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| Mass Transit Reasonable Modification Policy | Online Information | Reasonable Modification Policy | ||
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ADA Complaint |
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Online Form |
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Online Comment Form |
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Online Form |
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Department of Planning: |
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Zoning, Land Use, and SMA Violations |
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Online Form |
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| Board of Appeals - To hear and determine all appeals from the final decisions of the Planning Director or the Director of Public Works regarding matters within their jurisdictions | Online Information | Board of Appeals | ||
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Department of Liquor: |
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Call Hilo Office |
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Phone: (808) 961-8218 |
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Call Kona Office |
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Phone: (808) 323-4370 |
| Liquor Control Adjudication Board - Hears complaints related to violations of state liquor laws or County Liquor Commission rules and regulation | Online Information | Liquor Control Adjudication Board | ||
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Department of Human Resources: |
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General Employment Requirements and Information on Civil Service Systems, Citizenship and Residence, Veteran's Preference, Quality of Experience, Examination, Reasonable Accommodation, Notification, Pre-Entry Medical Examination and Administrative Review, Informal Step, and Appeal Process |
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Online Information |
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| Internal Complaint Procedures | Online Information | Internal Complaint Procedure and Form | ||
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Merit Appeals Board |
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Online Form |
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Discrimination/Harassment Policy and Procedures |
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Online Information |
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| Discrimination/Harassment Complaint Form | Online Form | Discrimination and Harassment Complaint Form | ||
| Procedures for Providing Reasonable Accommodations for Individuals with Disabilities | Online Information | Reasonable Accommodations | ||
| Policy on the Use of Mobility Devices | Online Information | Mobility Devices | ||
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| Request for Modification to County of Hawaii Facilities, Programs, or Services | Online Information | Request for Modification | ||
| Request for Modification Form | Online Form | Request for Modification Form | ||
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Request for Repair of Sidewalk or Other Access Improvement to Public Right of Way |
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Online Form |
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| Corporation Counsel: | ||||
| Board of Ethics - Hears matters related to the County Code of Ethics | Online Information | Board of Ethics | ||
| Code of Ethics Petition | Online Form | Petition Form | ||
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Office of Housing: |
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Fair Housing and Equal Opportunity in Housing |
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Online Forms |
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Fair Housing and Equal Opportunity in Housing Information and Forms |
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Office of Aging: |
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Elder Abuse |
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Adult Protective Service - E. Hawai'i - Hilo, Hamakua, Puna |
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Phone: (808) 933-8820 |
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Adult Protective Service - W. Hawai'i - Kau, Kona, Kohala, Kamuela |
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Phone: (808) 327-6280 |
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State Wide |
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Phone: (808) 832-5117 |
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Police Department: |
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Scams |
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Hilo |
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Phone: (808) 935-3311 |
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Kona |
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Phone: (808) 326-4646 |
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Keaau |
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Phone: (808) 966-5835 |
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Honoka'a |
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Phone: (808) 775-7533 |
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Waimea |
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Phone: (808) 935-3311 |
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Pahoa |
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Phone: (808) 887-3080 |
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| Police Commission - Hears complaints and investigates charges brought by the public against the conduct of the police department or any of its members | Online Information | Police Commission | ||
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Police Commission Complaint Form |
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Online Form |
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Fire Department: |
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Fire Prevention Bureau - Investigate Public Complaints of Fire, Life Safety and Hazardous Conditions |
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Call Hilo Office |
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Phone: (808) 932-2911 |
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Call Kona Office |
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Phone: (808) 323-4760 |
| Fire Commission - Hears complaints concerning the department or personnel and makes corrective actions | Online Information | Fire Commission | ||
| Fire Commission Complaint Form | Online Form | Fire Commission Complaint Form | ||
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Office of the County Auditor: |
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Fraud and Waste |
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Call |
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Phone: (808) 480-8213 |
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Whistleblower |
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Call |
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Phone: (808) 480-8279 |