Rebecca Hansen
Clerk III
Department of Public Works

"Rebecca has recently joined DPW and is doing an excellent job. She picks up instruction very well and her work ethic significantly contributes to the smooth operations of this office. Rebecca consistently upholds high standards of professionalism; her dedication and diligence in ensuring tasks are completed promptly and accurately do not go unnoticed. This office values her essential role in supporting its overall functions.  

She recently has had to work alone for a week while the other Clerk III was out sick. Rebecca graciously stepped up and handled the extra workload with great tact. Her ability to handle additional responsibilities with such professionalism, efficiency, and a positive attitude was truly impressive. Her contribution during this time is greatly appreciated." - E.D.

Junko Calma
Account Clerk
Human Resources

"Junko is a dedicated COH employee known for her interpersonal skills and unwavering commitment to customer satisfaction. She consistently greets and engages with customers, regardless of their demeanor, with warmth and professionalism. Her ability to handle a diverse range of customer interactions—turning grumpy encounters into positive experiences—demonstrates her remarkable patience and adaptability. With a strong focus on resolving issues efficiently and effectively, Junko fosters a welcoming environment enhances the customer's overall experience. I have had the opportunity to witness Junko on multiple occasions address customers who walk into our office and direct them to the appropriate party or address their concerns directly or professionally pass them on to the person or agency that could help them." - A.K.

Jill Rapozo
Clerk
Finance - Real Property Tax

"Jill is always kind and helpful to taxpayers. When people come in frustrated or confused, she is always patient and understanding. A taxpayer came in upset that their taxes were raised. With a kind and understanding tone, Jill explained what happened and what they could do to lower their taxes. The taxpayer left grateful and empowered. " - W.H.

Kahalekaiopuna Terry
Solid Waste Facility Attendant
Department of Environmental Management

"Kahale is one of the friendliest people that I have ever known. He always comes to work with a smile on his face and a happy greeting for all his co-workers. His customer service skills are outstanding. He is always there with a helping hand if needed.  Kahale always takes time to talk to the public at the stations and explain to them about our services and where they can go if we can't take what they want to throw away." - LD. MS.

Juju Baldogo 
Clerk
Finance - Vehicle Registration and Licensing 

"Outstanding customer service - calm, patient, and the ability to explain things so that people understand. I was visiting the Hilo VRL office and waiting for my turn.  While I was waiting, I had the opportunity to sit and observe the other transactions.  Juju served several customers ahead of me, each with something a little different.  Each and every time he helped a customer, he was patient, spoke calmly, and was able to clearly explain what they needed to do and provided as much information as possible to help them.  He answered all of their questions and they all left happy.  He also provided me with great customer service.  I didn't have to wait very long, so he was very efficient and effective with his time and serviced a lot of people very quickly.  We all had great experiences!" - D.S.

Trisha Spinney
Cashier II
Finance - Vehicle Registration and Licensing 

"Outstanding customer service - both internal and external. "I am grateful for this opportunity to nominate Trisha Spinney for her exceptional commitment to both internal and external customer service. Trisha consistently goes above and beyond to support her fellow team members and ensure every customer feels valued and respected. One of her defining qualities is her unwavering willingness to step in and help whenever needed, regardless of the situation. She consistently takes on the most challenging customer interactions—often those others find difficult—with patience, sincerity, and a warm smile. Her kindness and compassion are evident in every interaction, and she brings a sense of calm and understanding that makes a lasting impact on everyone she encounters. Trisha also demonstrates a genuine eagerness to grow and learn. She enthusiastically embraces new opportunities to expand her knowledge, which not only benefits her personally but also enhances the service she provides to both customers and her coworkers. Her positivity and dedication to continuous improvement are inspiring to all of us.

In short, Trisha embodies the spirit of outstanding customer service. Her kindness, patience, and supportive nature create a positive atmosphere and a welcoming experience for everyone she interacts with. She truly deserves to be recognized for her invaluable contributions to our team and for her unwavering commitment to making a difference in our community." - S.G.

Patti Ann Mlakar
Police Operations Clerk
Ka'u Police Department

"For the past 33 years she has been, and is currently, providing excellent support to the many, many police officers and staff members, that have been assigned to the Ka'u district . The exceptional and expert service she provides for the community of Ka'u, she does with grace and kindness. You could ask anyone who has ever visited the Ka'u police and have met her. She is truly a treasure of Ka'u and represents the best of the Hawaii County Employees." - A.A.