Sharlotte Bird
Detective
Hawaii Police Department, Area II Juvenile Aid Section

"Sharlotte Bird has been pivotal in investigating crimes that involved juveniles for over 10 years. Det. Bird has been exceptional in her rapport building with service partners, and community members. Det. Bird has an outstanding attitude and is always willing to be a part of a team. Det. Bird has set a high standard in supporting the Children’s Justice Center and it’s multidisciplinary team in their activities and investigations of child abuse and neglect." - Lacey H.

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Alona Vasquez
Cashier I
Finance - Vehicle Registration and Licensing 

 "Customer service and speed. Very friendly fast service and kind every time I'm in" - Jason E.

 "Beyond stellar service Patience and due diligence" - Megan W.

 

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Sean Quinlan
Recreation Technician II
Department of Parks and Recreation

"For his work in the Honoka’a Gym. Area is cleaner and seems organized. For his people and organization skills." - Christina C.

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Annie Mila
Cashier II
Finance - Vehicle Registration and Licensing 

"Professional and Informative Helped us out in things we had questions about. " - Solomon U.

"She was super helpful patient and made sure to help us to the max, she went above and beyond.  She helped me with out of state transfer when I was so lost and was patient with me" - Jakie U.

"She was wonderful and helpful. She was very pleasant to talk to as we went through the renewal process. " -Daphna E.

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Kanoe Alexander
Clerk
Finance - Vehicle Registration and Licensing

"She had great customer service, and helped me understand the documents and forms I needed to get a duplicate ID. Utmost, she treated me with kindness, respect and patience.  She also gave me advice on how to print and provide the documents that I needed quickly, so I was able to save more time in my day!  Great job!  Mahalo!" - Stephen F.

"Cut through paper work.  Expedited. Saved me some valuable time." - Jerry D.

"Outstanding navigation of gender related cultural humility and competency. Explored questions related to my gender identity with respect, humble curiosity, and competence." - Kevin T.

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Helena Kahookaulana Piper
Cashier II
Finance - Vehicle Registration and Licensing 

"She’s great at what she does and is very kind. Great customer service and professional." - Jeremie B.

"Helena had a wonderful smile and a nice, positive attitude. She didn’t mind putting in the extra work to assist me with my vehicle title." - Aaron B.

"She was extremely helpful and pleasant. Job very well done" - Adelheid T.

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Patricia Sopkin
Clerk
Finance - Vehicle Registration and Licensing

"Excellent service. Clear instructions and friendly service." - Kristy-Lee N.

"Patricia is EXTREMELY kind and helpful! She was very patient, kind and funny. I wish more County employees were like her." - Linda F.

"Exemplary customer service. While applying for my state driver's license transfer, Patricia was so patient and kind! She answered my questions kindly, gently guided me through the process, and made me feel very welcome. Obtaining a new license as a new resident can be stressful in making sure that you have all of the proper documentation but not here! I felt the whole office very professional, patient, and understanding. The conversations around me were friendly and comforting as well. Honestly, the best driver's license appointment I have ever had from my experiences in several other states. Mostly, I want to thank Patricia for being so quick, efficient, thorough, friendly, and allowing me to feel welcome in my new State. Thank you Patricia!" - Nicole G.

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Inglish Toler
Clerk
Finance - Vehicle Registration and Licensing

"Wonderful customer service. Patient, prompt, friendly" - Kelsi

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Joleen Nakano
Clerk
Finance - Vehicle Registration and Licensing

"She made my experience at the DMV quick and easy. She made me feel comfortable during the process. She was very hospitable and helpful. She provided excellent customer service and I was able to get my license very quickly." - Thomas K.

"She was professional, kind, patient and efficient Amazing customer service." - Charles R.

"Because she’s AWESOME & super helpful . She made sure that I was able to get my address changed on my DL without any issues and she was HAPPY to help. It was the best DMV experience I have ever had in my entire life. Because she’s AWESOME & super helpful . She made sure that I was able to get my address changed on my DL without any issues and she was HAPPY to help . It was the best DMV experience I have ever had in my entire life." -Melanie E.

"She was super helpful and nice. I was there for an unrelated registration renewal, but she noticed that my CDL was suspended because I hadn’t updated my medical card, called me after I’d left and alerted me to the problem. I took my med card in and she got me reinstated quickly and efficiently . She went above and beyond. - Frank W.

 

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Jasmine Wamil
Driver License Examiner I
Finance - Vehicle Registration and Licensing 

"Jasmine was exceptional. She was courteous, knowledgeable and efficient. She showed great patience when I provided invalid documentation at the start and then helped me get my husband to sign an affidavit. She was super helpful!" - Christine C.

"Quick easy customer service! Quick and easy customer service. Nice!" - Leianah D-B.

"Courteous pleasantly efficient smiled and kind. Thoroughly explained the license process. Scheduled an appointment for me with positive attitude and smiled throughout. Remembered me when I arrived and checked me in without any hesitation and prompt service. Consistent with other customers." - Doreen B.

"Exemplary service.  Jasmine conducted the road test for my son’s driving examination. She was strict, but yet so extremely helpful and encouraging during the process. He was so nervous but she took the time and effort to make him feel comfortable before getting on the road." - Maria K.

"She was extremely helpful. She explained everything before the road test in detail and made my son feel very comfortable with taking the test. After the test she explained  the details of the next steps very thoroughly. Her demeanor was more than pleasant. Her customer service was exceptional! From the beginning of the appointment until the end she was friendly and helpful." - Dina J.

 

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Jaime Ninio
Cashier II
Finance - Vehicle Registration and Licensing 

"Kind sweet helpful cheerful when there was a hick up in the process created by her supervisor.  She went the extra mile to research authenticity of my documents and presented to her supervisor successfully. I waited over an hour and she got me a chair to sit    This employee went above and beyond to make a possibly stressful situation for me painless!! I’ve never been so impressed with a county employee!!! God bless her!!!!" - Vickie D.

 

"She was very pleasant and helpful. Greeted me with a smile. And was very kind." - Jamee G.

"Excellent customer service. Answered all questions kindly" - Thomas V.

"Incredibly helpful in providing all the information I needed plus more from her expertise. I would not have thought to ask the correct question. Amazing customer service, efficient, kind and detailed. " - Willow M.O.

"Great person, great service. Efficient, knowledgeable and very polite." - Theodore K.

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Casey Fraga-Saldivar
Cashier I
Finance - Vehicle Registration and Licensing 

"Very polite and professional" - Jim M.

"She was very friendly, and very helpful.  Great Customer Service" - Angie P.

"Excellent service, knowledgeable, impactful, patient, and respectful. Explained the consequences of missing paperwork and why, problem solved for the best compliant solution.  Focus on resident experience, safety and accuracy" - Melissa B.

"Casey's exceptional service and attitude. Casey was very helpful and patient, she gave me information and helped me get all I needed to register an out of state vehicle." - Jeanette D.

 

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Thomas Herman Jr.
Cashier II
Finance - Vehicle Registration and Licensing 

"He complimented me several times for different reasons. He said “thanks for being well prepared,” (with my required docs) and he said “good job” for coming “ referring to me being here on the day my license expired. He also said thanks for coming to teach here. It was nice to have had a pleasant visit to DMV today thanks to Mr. Hepman. He made this visit a little pleasant one by saying thank you several times for different reasons. He seemed very focused on doing his job right and on made it a point to be nice with his words." - Melissa P.

"Tom had an incredibly positive, welcoming energy. He was proactively helpful to me and all the other customers I observed. What an incredible start to my registry engagement. Tom checked at each step I had everything in order.  His whole energy was so uplifting. Made my day! I actually look forward to doing to the DMV again!  Wow. Who would ever think one would say that. Tom sets the tone and a high bar for customer service. The whole experience was actually very good." - Duane G.

"Every time I’ve encountered Tom at the VRL, he’s been very helpful and always happy. Good customer service" - Brandon H.

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Irma Valencia-Becerra
Cashier II
Finance - Vehicle Registration and Licensing 

" Great customer service. Friendly helpful attitude." - Alicia Y

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Heidi Abiley
Clerk
Finance - Vehicle Registration and Licensing

“Heidi was xcellent, professional and courteous in prividing service to me and others that I observed on Aug. 7 2024 at Hilo office. Efficient and friendly in processing required documents and information.” - Denise B.

"Excellent customer service (PROFESSIONALISM)" - Michael M.

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Jneel Kaloi
Clerk
Finance - Vehicle Registration and Licensing

“She was extremely patient and took her time to explain things to me.”
“She went above and beyond to research what happened and saved me time and she didn't make me feel like I was burden.” - Tasha R.

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Yuki Class
Cashier II
Finance - Vehicle Registration and Licensing 

"Outstanding customer service and attentiveness! Was very conscious and attentive to me!" - David D.

"Outstanding service. I came to get my ID renewed. I was missing some paperwork I was unable to access, and she informed me of a way to meet the requirement. She was very knowledgeable and kind. I returned for another appointment, and she was able to help me get my new ID. By far my best experience at the DMV.  If you have any resources allocated to giving your employees a bonus of some sort I request that a portion go to Suki. Such a lovely woman." -  Merav L.

"Great service. Very helpful" - Jane G.

"Yuki is very pleasant, thorough, and knowledgeable. She was very helpful and explaining the process and assisting with scheduling an appointment." - Charrilyn J.

"Kind attentive service! Great customer service!" - Austin R.

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Autumn Keanu
Clerk
Finance - Vehicle Registration and Licensing

 

“Helpful and so kind. Simply doing her job” - Michele

"She is very friendly, efficient and helpful. Went out her way to make sure my restrictions were valid and that my veterans status was indicated on my new license. She is a model employee!" - John K.

"She was very helpful & patient. I couldn't find my son's new address. She helped me find his address on my Amazon account." - Tammy F-Y.

"Outstanding customer service. She is an absolute delight who is compassionate and empathetic and knowledgeable." - Daniel R

"Exceptional customer service. My Father had just passed away and she went above and beyond to provide me with all necessary forms and contacts regarding his car and instructions for title transfer. She was amazing during a very difficult time in my life" - Kimberly D.

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Tovah Bailado
Clerk
Finance - Vehicle Registration and Licensing - Waimea

"Great customer service.  Very helpful, efficient and wasn't rushing us and actually cared about us. She helped 2 of us and was very friendly and it was genuine!” - Missagh R.

"She was super kind and quick! Great service and very patient with all my questions" - Alyssa W.

"Great clerk skills, Great customer service skills" - Kealiiokekai B.

"She was helpful with my wife and I. She found a way to help us rather than turn us away like her colleague. Outstanding customer service and friendliness." - Matty G.

"Tovah was patient and extremely helpful with our new vehicle registration process. Tovah printed out the correct tax form for Hawaii and let me fill it out while still processing the transaction." - Brian K.

 

"She did an excellent job with an inviting smile." - John W.

"Excellent service / very sweet.  Excellent customer service" - Jyen A. 

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Jeremy Conley
Driver's License Examiner
Finance - Vehicle Registration and Licensing 

“Very kind and helpful. Helpful in whole driving license process. Have been in to DMV 3 times and each time he was kind, hard working and helpful.” - Ella B.

"Jeremy is someone who cares, the human connection is not lost on him. He also was immensely professional. Handled business with great efficiency Jeremy outlined what was necessary and genuinely seems to care for the people he serves." - Jennifer J.

"Always the best experience at the DMV. He made me smile and we shared a laugh. Made sure that my picture was good " - Catherine W.

"Jeremy helped me, my wife and daughter all in one turn to get out of state transfers with a smile on his face! Had some obstacles but we figured out and he was friendly and patient through it all." - Shawn E.

"Great service consistently.  Lent me cash when I was short $5" - Rahul K.

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Juju Baldogo 
Clerk
Finance - Vehicle Registration and Licensing

"Very helpful, efficient and pleasant customer service.  Assisted in transferring 2 vehicles" - Dawn T. 

"Outstanding Customer Service.  Excellent service" - Jamesie L.

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Raquel Kaitoku
Clerk
Finance - Vehicle Registration and Licensing

"helped me above and beyond so patient and kind!!!! - Denisa U.

"Because I feel she needs some recognition for her good work. She made my visit very easy and pleasant. Above and beyond." - Benjamin S.

"Outstanding service: Raquel was friendly and helpful. She made a confusing process much easier and less stressful. She clearly explained the exact required documents and facilitated the completion of the appointment." - Danny F.

"She was very nice and was able to get the process done quickly." - Angel H.

"She was so happy, friendly, comfortable to work with, made me laugh all while fulfilling the reason why I was there in a timely manner.  I am hearing impaired, so her patience put me at ease.  Also, her level of knowledge and skill, and ability to communicate effectively helped me understand." - Herbert K.

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"Because she helped me get my license renewed and I’m from Canada so the process was more difficult but Trish was super cool and calm and helpful. Mahalo!" - Cooper S.

"Trisha was very helpful and very friendly!" - Roger N.

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Tifany Sugi
Clerk III
Finance - Vehicle Registration and Licensing

"Outstanding service in her department! Tiffany was able to help me with an issue with my vehicle registration that I had been trying to resolve over the past three years. She was informative, patient, kind, and without a doubt the most helpful person I have worked with at the DMV over the course of these few years. Not only did she exemplify excellent customer service, she resolved my issue in a timely manner and did so with ease. She simplified the process and was direct and detailed in the steps necessary to complete the registration on my end. I only wish I was able to work with her from step one! I can’t thank her enough." - Kirsten H.

"Excellent service Fast competent professional" - Ken V.

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Casey Fraga-Saldivar
Cashier I
Finance - Vehicle Registration and Licensing

"Amazing customer service.  Helped with everything" - Jorge Z. 

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Ciarra Mccall
Clerk III
Finance - Vehicle Registration and Licensing

"Patient, Kind & Professional. She was so patient while waiting for us to complete our paperwork, kind and professional throughout." - Deanna T.

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Natasha Mikami
Senior Account Clerk
Finance

"Excellent fast customer service.  Processed people fast and with great customer care" - Jayne J.

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Noelani Bona
Clerk 
Finance - Vehicle Registration and Licensing

"She provided fast, accurate and helpful information. I was in and out and was well taken care of. Very professional and competent! Mahalo Nui Loa! She took care of my vehicle registration with newly added VA letter and answered all my questions with professionalism."  - Amanda C.

 

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Saysha Rodero
Clerk 
Finance - Vehicle Registration and Licensing

"She was so kind, embodiment of aloha. I came in just before closing and she helped me quickly and efficiently. So glad I got her, she made my day just a little less stressful. Mahalo Saysha!! Great customer service with aloha and a smile! Quick efficient service at the end of the day." - Jennifer T.

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Sha Paglinawan
Clerk 
Finance - Vehicle Registration and Licensing

"I was in and out so fast.  Fast, helpfully and accurate." - David S.

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Shawneelynn Pomroy
Supvg Drvr Lic & Fin Resp Clk
Finance - Vehicle Registration and Licensing

"Great customer service! Impressed! Plenty aloha" - Kristen D.

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